Inaaya IT SolutionsTalk ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
Information Collection
What is it?
We collect different types of information through the Service, including:
- Information that you provide us directly when you register an account (name, phone number, email address)
- Information that you post on your Inaaya IT SolutionsTalk dialer user profile (profile pictures, location, bio, etc.)
- All other content that you post/share on any part of the Service
- Information you give us during any communications with us
- Interactions that you have with other users or content on the Service
- Contact information of your colleagues from your mobile or tablet devices (with your authorization)
How do we use it?
- To enable you to access and use the Service
- To list your profile in the Inaaya IT SolutionsTalk dialer directory
- To enforce our Terms of Service
- To respond to your comments and questions
- To customize your experience and improve our Service
- To carry out contests, surveys, evaluations, and other events
- For any other purposes that we specifically communicate to you
- To communicate with you regarding your use of the Service
- To find and connect you with your colleagues and contacts
- To send you articles, news, updates, newsletters, and marketing materials
Note: We may remove, at our sole discretion, any information that you provide when you register for or use the Service if we believe it is inappropriate or violates our policies.
Location Information
What is it?
When you use our Mobile App, we may collect and store information about your location by:
- Converting your IP address into a rough geo-location
- Accessing your mobile device's GPS coordinates or coarse location if you enable location services
Phonebook Contacts
When you use Inaaya IT Solutions Mobile App, we collect and store information about your contacts in the Phone book based on your permission. If you provide us contact access permission:
- We can show you other users of Inaaya IT SolutionsTalk from your phonebook
- We upload your contacts to the server to identify common app users
Your Messages
To provide you Inaaya IT SolutionsTalk services:
- We do not retain your messages permanently
- We do not store your messages on our server for added safety
- Your phone messages are saved on your devices
- After your messages are sent, these get deleted from the servers
Exceptions:
- Undelivered Messages: When a message doesn't get delivered right away, we retain it in encrypted form on our servers for up to 30 days
- Media Forwarding: When forwarding media messages, that media gets temporarily stored on our servers in encrypted form
Security: Our services are end-to-end encrypted. Your messages are encrypted to protect against us and third parties from reading them.
Your Connections
Using the Contact Upload feature, you can provide us with the phone numbers in your address book regularly. If any of your contacts aren't yet using our Services, we'll manage this information to ensure those contacts cannot be identified by us.
Status Information
You may share your status with us if you choose to include one on your account.
Customer Support and Other Communications
For customer support queries, you may share information related to your usage of our Services, along with copies of your messages and your contact information.
Purchases
Q: How do I make a purchase?
Ans: Please go to "More" options then select recharge and next to online payment from Credit Cards/Mobile Banking (Nagad, Bkash)/Net Banking.
Use of Collected Information
- To allow you to access and search your chat history
- For Business Users, we may review, scan, or analyse communications for fraud prevention, risk assessment, and customer support purposes
- We will not review communications for sending third party marketing messages
- We will not sell analyses of communications to third parties
- To collect aggregated data from your chat history to build language models and improve the Service
- To understand our users' interests, analyse trends, and customise the user experience
Sharing Information
We may share your information with Third Parties in the following circumstances:
Service Providers
We share certain information with companies we engage to facilitate our Service, perform Service-related functions, and/or provide the Service on our behalf. We require these companies to maintain your information in confidence.
Legal Requirements
We may disclose your information when we have a good faith belief that disclosure is necessary:
- To respond to subpoenas, court orders, or other compulsory legal process
- To protect our property rights and investigate and defend against legal claims
- To enforce or apply our Privacy Policy, Terms of Service or other policies
- When we believe disclosure is necessary to protect others from death or serious bodily injury
- As otherwise required by law
Business Transfers
We may transfer your information in the event that Inaaya IT SolutionsTalk dialer is involved in a merger, acquisition, divestiture, consolidation, reorganization, asset sale, or bankruptcy.
Posting in Chat Groups
When you post or make content available in Chat Groups, that content will be visible to everyone who is a member of that Chat Group.
Account Management
Accessing and changing your Account Information; deleting your Account
You can edit, update, or delete your account at any time. If you delete your account:
- You won't be able to sign in, use the Service, or access any of your information
- We may retain certain information associated with your account for analytical purposes and recordkeeping
- We may retain any content you have previously posted on the Service
Security
We implement various security measures:
- Your account, registration information, and password are protected
- All personally identifiable information is stored in limited-access servers
- We have technical, administrative, and physical security measures in place
Note: While we implement reasonable safeguards, no system can be fully protected against all possible risks. We cannot guarantee that unauthorized third parties will not be able to circumvent our safeguards.
Privacy Details
- All third parties SDK's like Branch, Firebase, WebRTC etc don't access any personal data and they don't upload it to any server
- For buddy finding, Inaaya IT Solutions uploads contact hash value to find the match from server. No private information is uploaded to the server
Changes to Our Privacy Policy
We may modify our Privacy Policy from time to time. When we make changes:
- We will notify you by making the revised version available on this webpage
- We will indicate at the top the date of the latest revision
- You should check this Privacy Policy regularly
- Your continued access to our Service after any modification indicates your acceptance